Goal: Strengthen capacity of national immigration officers and agencies.

This SFA builds on existing work to strengthen, develop and support members to implement best practice standards, policies and legislation to enhance delivery of national immigration services.

Proposed Outcomes

• Members aligned to international standards and best practices;
• Improved customer focused service;
• Evidence based policy development and decision making increased for Members; and
• Technology and innovation used to support operations.

Proposed Approaches:

1. Targeted technical assistance delivery – Continue providing targeted PIDC national technical assistance programmes as requested by Members to strengthen domestic immigration:

• Policies, legislation, Standard Operating Procedures (SOPs);
• Data collection, strategic planning, national immigration training programmes and immigration research;
• COVID-19 and pandemic responses; and
• Technical knowledge for updating automated Border Management System (BMS).

2. Coordinate immigration training amongst Stakeholders for Members – Coordinate and provide immigration training and academic support for PIDC Member Agencies based on priority immigration issues identified by Members.
3. Build evaluation and monitoring framework – Support the evaluation and monitoring of Strategic Plan implementation through the PIDC Board and RAM.